亚马逊发信息让我发货，可我的账户里没有相关的订单信息，What happens？

这两天一直收到亚马逊的信息，说我有件产品卖出去了，买家已付钱，就等着发货了：
“Congratulations! Your amazon marketplace item has been officially purchased by a potential buyer, and payment for the item and the postage cost have been received from the buyer on your behalf by Amazon Payment Services. Payment has been deducted from the buyer's account and has been ‘APPROVED’. Your payment will be credited to your account within 72 hours after we received the postage tracking number for the shipment verification.”
但是我去账号看了下，没发现相关的订单信息。就跟亚马逊说了，然后他是这么回的：
“Be rest assured that we cannot ship this order until your ‘technical issues’ have been resolved and the order shows as an actual sale in our inventory.
The item is STILL available for another buyer to purchase, thus we are not going to receive negative feedback from a seller trying to sell the same item twice.
In addition, the included ‘sales’ information does not include an email for the seller. We suggest that Amazon get in contact with this seller and advise him that due to ‘technical’ issues the item cannot be shipped until Amazon resolves such technical issues.”
这都什么跟什么啊？怎么扯到“技术性的问题”了？你们谁能帮我看看吗？