亚马逊

亚马逊客户说笔记本坏了，退货却退回来一个空箱子？？

客户向我买了一台笔记本，收到货后他就投诉笔记本坏了，想要退货。我同意了（我让他给我照片，看一下哪里出问题了，可他就是不拍）。退回来的箱子还是原先的箱子，完好无损，可里面的东西都没了。我真是哔了狗了！你们说会不会是邮局犯的错误？现在该怎么办才好（我还没退钱，怕买家提交AZ）？

亚马逊亚马逊 A9 亚马逊 vendor express 退货

6 个回复

挖掘海量数据，第一时间反映跨境电商行业的热门风向，为跨境客户提供真实客观的市场决策依据。

小奇

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跟邮局没关系，是买家在骗人吧？拍一些照片，保存一下，去问USPS/UPS的工作人员是怎么回事

海的兔儿

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跟seller support说一下这事儿。然后再发信息跟买家说你收到的是空箱子，礼貌地问一下他是不是忘了把商品放进去，千万不要指责他诈骗啊什么的。然后再说，等你收到退货后，你会很乐意退钱给他

囡囡

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这是发给买家的邮件模板：
"Dear Buyer,
Thank you for purchasing from us on Amazon. Your (item) (description) (serial) was delivered (date) and was as described. We heard that you wanted to return it for refund, and we approved the return (date) under Amazon policy.
We received a package on (date) with an empty box, photo is attached. I know this is a busy time and it’s easy to get packages mixed up.
We are ready to refund to your Amazon account ASAP once we receive (our item) (serial) here in original condition. You can send it to (Address) and we recommend using tracking and signature confirmation.
Please let us know once (our item) has been shipped, and the tracking number, so we can look for the shipment and refund promptly as per Amazon policy.
Cheers
Seller"